Privacy Policy

At Shree Raj Exports (operating under the trade name Shree Raj Exports / Raj Khausa), we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and process your personal data when you visit our website, place an order, or interact with us. This policy has been drafted in compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023 of India.

1. Personal Data We Collect

We collect personal data that you voluntarily provide to us, as well as data collected automatically. This includes:

• Identity & Contact Data: Your name, billing address, shipping address, email address, and phone number.
• Transactional & Payment Data: Details about payments to and from you, and details of products you have purchased. (Note: We do not store credit/debit card numbers directly; all payment transactions are handled securely by our RBI-compliant payment gateway partners).
• Technical & Usage Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and details of how you interact with our website.
• Communication Data: Records of your feedback, queries, and correspondence with our customer support.

2. Why We Collect Your Personal Data

We process your personal data for specific, lawful purposes in accordance with your consent or other valid legal grounds under the DPDP Act:

• To process and deliver your orders, send order confirmations, and handle refunds or replacements.
• To manage our relationship with you, including responding to support queries or franchise applications.
• To secure our website and prevent fraudulent transactions or security breaches.
• To analyze website traffic and user behavior to improve our shopping experience (analytics).
• To send you marketing communications and promotional offers (only where you have explicitly opted-in).

3. Sharing with Third Parties (Payment & Shipping Partners)

We do not sell, trade, or rent your personal data to third parties. We share your data only with trusted partners necessary to fulfill our services, including:

• Logistics and Delivery Partners: To print shipping labels, deliver packages to your address, and send tracking notifications.
• Payment Aggregators and Gateways: To process secure transactions.
• IT & Analytics Service Providers: To host our store, optimize website performance, and maintain security.

All third-party service providers are contractually obligated to protect your personal data and use it solely for the purposes for which it was shared.

4. Cookies & Web Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember items in your shopping cart, understand your preferences based on previous or current site activity, and compile aggregate data about site traffic. You can choose to disable cookies through your browser settings, though doing so may disable some features of our website.

5. Data Security & Retention

We implement robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your personal data is stored in secure environments and is only accessible by authorized personnel. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

6. Your Rights under the DPDP Act

Under India's Digital Personal Data Protection (DPDP) Act, 2023, you have significant rights regarding your digital personal data:

• Right to Access: You can request a summary of the personal data we hold about you and the processing activities.
• Right to Correction & Erasure: You can request that we correct inaccurate or incomplete personal data, or erase your personal data when it is no longer necessary for the purpose of collection.
• Right to Withdraw Consent: You can withdraw consent for data processing at any time.
• Right to Grievance Redressal: You can contact our Grievance Officer regarding any concerns about how your data is handled.

7. Grievance Redressal & Contact for Privacy Requests

If you wish to exercise any of your rights or have a query regarding your personal data privacy, please contact our designated Grievance Officer:

• Business Name: SHREE RAJ EXPORTS
• Grievance Officer: NAVNEET ASHVINBHAI SAKHIYA
• Email ID: shreerajvegkhausa@gmail.com
• Contact Number: +91 88668 89573

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or statutory requirements under the DPDP Act. We will notify you of any significant updates by posting the revised policy on this page with an updated "Last Updated" date.